Help Center

We're here for you
(and your dog)

Got a question before you buy? Need help with an order? Our team of real dog parents responds to every message — usually within a few hours.

Avg. response time: under 3 hours

Send us a message and we'll get back to you within 3 hours on business days.

Slide into our DMs — we're active daily and love seeing photos of your pup.

Our team is available Monday–Friday, 9am–6pm EST. We also check messages on weekends.

Mon–Fri, 9am–6pm EST

FAQ

Frequently asked questions

Most questions are answered here. If you can't find what you're looking for, scroll down and send us a message.

Orders ship within 1 business day. Standard delivery takes 3–5 business days within the US. Expedited 2-day shipping is available at checkout.

Get in Touch

Fill out the form and a real human (and dog parent) will get back to you within 3 hours.

Real humans, not bots

Every message is read and replied to by a member of our team — a real dog parent who genuinely cares.

Fast responses

We aim to reply within 3 hours on business days. Urgent issues (damaged items, missing orders) are prioritized.

30-day happiness guarantee

Not happy? We'll make it right — full refund, no return required, no questions asked.